Accessibility

The standard we aim at

This website is intended to meet the Web Content Accessibility Guidelines version 2.2 at level AA. We treat that as the floor rather than the target.

What that means in practice

• It works without a mouse. Every link, button, menu and form field can be reached and operated with a keyboard alone, in a sensible order, with a clearly visible outline showing where you are.
• It works with a screen reader. Headings run in order, the page has proper landmarks, every form field has a label, and errors are announced rather than only shown in colour. Decorative illustrations are hidden from screen readers so they are not read out as noise.
• It works when you make the text bigger. You can zoom to 200% or increase the text size without content disappearing or overlapping, and the layout holds down to a 320-pixel-wide screen.
• The contrast is checked, not guessed. Body and heading text is measured against its background and meets the AA ratio. Our gold is used for rules, shapes and accents only — never as small text on a pale background, where it would fail.
• It stops moving if you ask it to. If your device is set to reduce motion, the drifting mist behind the heading, the fade-ins and the drawing illustrations all switch off and everything appears immediately.
• It works without JavaScript. Every page is delivered as finished text. Turn scripts off and you can still read every word and find every phone number.
• Buttons are big enough to hit. The call button and the menu button are at least 44 by 44 pixels, with space around them.
• Phone numbers are readable, not just tappable. Every number is written out in full as text as well as being a link.

Known gaps

Being honest about this is more useful than claiming perfection:

• The site has not yet been through an independent accessibility audit audit date — to be added, and it has not yet been tested with a screen reader by someone who uses one every day. Until it has, treat this statement as what we have built for rather than what has been verified.
• Links in the footer are smaller than the 44-pixel target size we use elsewhere. They are above the minimum the guidelines require, but they are not as generous as the rest of the site.
• We have not yet published any documents as PDFs. If we do, they will be made accessible before they go up, or offered in another format.

If you need something in another format

We can send anything on this site — a care plan, a price list, this page — in large print, and we can read it to you over the phone. Call 07399 691247 and ask. There is no charge and you do not need to explain why.

If it is easier for someone else to deal with us on your behalf, that is fine. Tell us who they are and we will talk to them.

Tell us when something does not work

If any part of this site is hard to use, we want to hear about it, even if you are not sure whether the problem is the site or something else. Email [email protected] or call 07399 691247. Tell us what page you were on and what happened, and we will reply within 20 working days.

If we do not put it right

The Equality Act 2010 requires us to make reasonable adjustments so that disabled people are not put at a substantial disadvantage. If you think we have failed to do that and we have not fixed it when asked, you can contact the Equality Advisory and Support Service at equalityadvisoryservice.com or on 0808 800 0082, which is free and independent.

If your concern is about how we handled your personal information rather than about access, that is covered by our privacy notice. If it is about our care, our complaints page explains what to do.

Last updated 24 September 2026.